Service Agreement Policy

News

[18-03-2010]
ALBATEC is glad to inform that now we will accept Debit/Credit cards such as Interac, MasterCard, and Visa. We hope this will give our clients an added benefit to payment options.

[07-01-2010]
AlbaTec back to school 10% discount on Computer Services for all students. This discount excludes parts/expenses and is only valid throughout the open school days.

[19-11-2009]
We are glad to inform that now you can find ALBATEC on Edmonton YellowPages listing for the 2010 issue under the Computer Services section.

[13-07-2009]
We are proud to offer 10% discount on Services for all Canadian Military personnel. AlbaTec supports our men and women serving for Canada.

[20-04-2009]
AlbaTec is a registered computer builder with Microsoft. This means we can install and provide Microsoft licensing such as Office at a lower cost of up to 30% less than retail value.

[25-03-2009]
InHouse Virus/Malware removal for $50. This is where you drop-off your system at our location. If you want us to pick it up and return it same day to you we charge only $70.

In this page we will post some legal stuff so you understand our terms and conditions when we perform any requested service for you or your business. It will be your responsibility to read this legal and binding contract and understand the terms and conditions in this document and they may change time to time accordingly without notice. We also reserve the right of refusal to provide service when certain conditions are not met for our staff.

Any service that we perform is subject to this agreement and will be put in writing, otherwise known as invoice or bill, and you will receive it on your email in PDF format or we will print it and send it to you in person.

AlbaTec does not warrant any defective parts that is not its product, and it shall be customer's responsibility to contact the manufacturer of the product to seek warranty and labour coverage.

Any device left in AlbaTec premises or serviced by AlbaTec that contains or stores data, AlbaTec assumes no liability.

Any item left in the premises of AlbaTec for more than 30 days shall become property of AlbaTec.

All special order parts must be paid prior to placing the order.

Payments can be made either by Cash, Cheque, Money Order, Debit, and Credit Cards (Interac/MasterCard/Visa). We also accept online PayPal payment.

For any residential computer service the payment is required immediately after the service is performed.

Commercial Services that are performed for any company we expect the payment within 15 days from the invoice date unless otherwise agreed in writing or through e-mail or other contract service. Telephone conversations are not recorded and therefore any oral agreement is not legally binding. Late payments are subject to 20% fee of the total amount owed to AlbaTec.

Thank you,

AlbaTec